Events

Monday March 3, 2014
Start: 18:30
End: 21:00

Venue: University of Bristol lecture theatre 1.11 in the Merchant Venturers Building

Speakers: Brian Scott and Maggie Kneller

This is the first talk in the ITIL Spring school. See the main article for the complete school program. Booking and payment is required.

Introduction to ITSM, ITIL, ISO 20K and the lifecycle

Service Management has been adopted by many thousands of companies worldwide, but what is it?
 
Fundamentally, it’s a way to manage the delivery of IT, focused on the customers perception of IT’s contribution to the business.
 
This short introduction to Service Management will explain the key concepts and features and will give attendees sufficient information to understand and build upon the essentials. We’ll begin with what the industry is getting out of Service Management, move on to explain ITIL® and ISO20000 in some detail and then finish with a brief look at other linked topics.
 
The talk will cover…

  • ITIL
  • ISO20000
  • COBIT and Lean

Making a business case for ITIL

This talk will aim to explain how IT services provide business value and why good IT service management is really important to unlock this value. It will explain how ITIL and other best practices have helped organizations worldwide to maximize value from their IT investments. Maggie will look at how to recognise when IT service management is being practised well, and when it is in need of improvement. You will learn how to identify and resolve some common mistakes and benefit from some quick wins.

Monday March 10, 2014
Start: 18:30
End: 21:00

Venue: University of Bristol lecture theatre 1.11 in the Merchant Venturers Building

Speakers: Stuart Rance and Ivor MacFarlane

This is the second talk in the ITIL Spring school. See the main article for the complete school program. Booking and payment is required.

The Evolution of Service Transition

We have all been using change management and release management for many years, but these processes need to evolve to support new ideas and new technologies. Stuart will share his thoughts on how service transition can support very rapid change in a modern IT environment. Topics discussed will include agile, devops, continual integration and continual deployment.

People and the bigger perspective of (IT) Service management

It is common mantra, and has been for years, that (IT) Service Management is about “People, Process and Technology”. Technology is where IT folk love to focus; ITIL, COBIT and the rest have made us look closely at processes; but still ‘people’ isn’t taken seriously enough. It isn’t just about skills, training and motivation, although they do matter. The real differentiator is in understanding how people view and react to services too. Realise that traditional IT skills are not necessarily the skills you need to do service management well. Step back for a moment and take a human perspective on services, measurement, responsibilities and more: you might just find yourselves approaching things a little differently.

Monday March 17, 2014
Start: 18:30
End: 21:00

Venue: University of Bristol lecture theatre 1.11 in the Merchant Venturers Building

Speakers: Shirley Lacy and Chris Finden-Browne

This is the third talk in the ITIL Spring school. See the main article for the complete school program. Booking and payment is required.

IT service management in the age of Digital and the Cloud

This talk will consider the implications of Digital and the Cloud to IT service development and delivery, and how IT service management needs to adapt in the age of Digital and the Cloud.

'The King of SIAM' (Service Integration And Management)
Using Value Chains to more effectively deliver services in the age of the cloud.

With the onset of Cloud and Utility computing the next chapter in service management will focus not on PaaS, IaaS, AaaS and SaaS per se, but on our ability to integrate and manage these services.

Organisations and businesses want the capability, speed and affordability of IT services sourced from a selection of providers
Business outcomes and value will only be realised successfully if we are able to properly integrate these services into cohesive, desired business deliverables

This presentation considers priorities to ensure you are in a position to reap all the benefits of moving to (for example) a utility email service

Moving on in IT Service Management

Information Technology is continually moving forward - whether infrastructure, application or delivery model. Service Management underpins how these components combine to deliver business value. ITSM itself needs to move forward in line with these. This session will review the core concepts and structures of ITSM against these advances, and the maturity stages required to match increasingly demanding business needs for and from IT services. It aims to demonstrate that "Whatever your role in IT - with Service Management, everyone's involved."

Saturday March 22, 2014
Start: 10:30
End: 16:30

Please register for this Event via Eventbright

This event is aimed at children, though adults are welcome as well.

Raspberry PiThe BCS is collaborating with @Bristol and the University of Bristol to bring you the Digi Makers

DigiMakers is a series of community technology events for children aged between 7-17. These events aim to inspire the next generation of technical innovators and engineers by providing an introduction to 'making' in the digital word. From programming software to hacking hardware, we want to show you more ways to have fun with technology.

At our next event you will find ten exciting hands-on-workshops. We have a drop-in centre for people having problems with their Raspberry Pi, and a show-and-tell section where experts will tell you about their projects.

To find out more and to sign-up via Eventbright

Like our Facebook page to be in with a chance of winning a limited edition blue Raspberry Pi, donated by RS Components.

Monday March 24, 2014
Start: 18:30

Venue: University of Bristol lecture theatre 1.11 in the Merchant Venturers Building

Speakers: Daniel Breston and John McDermott

This is the last talk in the ITIL Spring school. See the main article for the complete school program. Booking and payment is required.

Using the philosophy of Lean with the practical aspects of IT Service management to drive sustainable change.

Lean IT is derived from the Toyota Production System methodology and has been successfully applied in many industries across the world. This session is my experience of using ITIL coupled with lean to focus IT Service and Operations back on the customer and work with the rest of It in a collaborative manner with provable value-oriented results. We will explore what lean is, share some of my experiences, review some of the pitfalls, and if there is time, work through and example of applying lean using a problem from the audience.

'The King of SIAM' (Service Integration And Management)
Using Value Chains to more effectively deliver services in the age of the cloud.

With the onset of Cloud and Utility computing the next chapter in service management will focus not on PaaS, IaaS, AaaS and SaaS per se, but on our ability to integrate and manage these services.

Organisations and businesses want the capability, speed and affordability of IT services sourced from a selection of providers
Business outcomes and value will only be realised successfully if we are able to properly integrate these services into cohesive, desired business deliverables

This presentation considers priorities to ensure you are in a position to reap all the benefits of moving to (for example) a utility email service

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