Events

Wednesday February 12, 2014
Start: 19:00
End: 20:00

Speaker: Ian Hughes

Venue: University of Bristol , Room 1.11, Merchant Venturers Building

Please register foir this event here. This event is free to members and non.members.

7:00pm Refreshments, 7:30pm Main Talk

Guitars and games changing people lives with martial arts, and possibly some holodeck speculation.

Monday March 3, 2014
Start: 18:30
End: 21:00

Venue: University of Bristol lecture theatre 1.11 in the Merchant Venturers Building

Speakers: Brian Scott and Maggie Kneller

This is the first talk in the ITIL Spring school. See the main article for the complete school program. Booking and payment is required.

Introduction to ITSM, ITIL, ISO 20K and the lifecycle

Service Management has been adopted by many thousands of companies worldwide, but what is it?
 
Fundamentally, it’s a way to manage the delivery of IT, focused on the customers perception of IT’s contribution to the business.
 
This short introduction to Service Management will explain the key concepts and features and will give attendees sufficient information to understand and build upon the essentials. We’ll begin with what the industry is getting out of Service Management, move on to explain ITIL® and ISO20000 in some detail and then finish with a brief look at other linked topics.
 
The talk will cover…

  • ITIL
  • ISO20000
  • COBIT and Lean

Making a business case for ITIL

This talk will aim to explain how IT services provide business value and why good IT service management is really important to unlock this value. It will explain how ITIL and other best practices have helped organizations worldwide to maximize value from their IT investments. Maggie will look at how to recognise when IT service management is being practised well, and when it is in need of improvement. You will learn how to identify and resolve some common mistakes and benefit from some quick wins.

Monday March 10, 2014
Start: 18:30
End: 21:00

Venue: University of Bristol lecture theatre 1.11 in the Merchant Venturers Building

Speakers: Stuart Rance and Ivor MacFarlane

This is the second talk in the ITIL Spring school. See the main article for the complete school program. Booking and payment is required.

The Evolution of Service Transition

We have all been using change management and release management for many years, but these processes need to evolve to support new ideas and new technologies. Stuart will share his thoughts on how service transition can support very rapid change in a modern IT environment. Topics discussed will include agile, devops, continual integration and continual deployment.

People and the bigger perspective of (IT) Service management

It is common mantra, and has been for years, that (IT) Service Management is about “People, Process and Technology”. Technology is where IT folk love to focus; ITIL, COBIT and the rest have made us look closely at processes; but still ‘people’ isn’t taken seriously enough. It isn’t just about skills, training and motivation, although they do matter. The real differentiator is in understanding how people view and react to services too. Realise that traditional IT skills are not necessarily the skills you need to do service management well. Step back for a moment and take a human perspective on services, measurement, responsibilities and more: you might just find yourselves approaching things a little differently.

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